Customer Feedback Survey IMP-R-043

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The Imperial Teas Group, in its effort to constantly improve its services, has adopted international Food Safety and Quality Management Systems. We would therefore request you to contribute to our effort, by evaluating our performances: You are hereby requested to judge our service based on last shipment received by you and overall satisfaction based on our service.

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Please select the degree of satisfaction for each of the following and click on the appropriate cage

Q1: Quality of Service

On time Delivery On time Dispatch of Documents Ability to Contact & Responsiveness Usefulness of Container Tracking Information After Sale Service

Q2: Focus on the Market

Overall Demand for the product Price & Quality Competitiveness Advertising & Promotional Activities Designs Product Matches Latest Trends

Q3: Overall, how satisfied were you with your Ordered Products?

Q4: Have you ever contacted customer service?

Q5: If you contacted Impra Customer Service, have all problems been resolved to your complete satisfaction?

Q6: Based on your knowledge of the product ordered, is it better, the same, or lower than other brands available in this segment?

Q7: Based on your experience with our Products, how likely are you to buy them again?

Q8: Based on your experience with our products, would you recommend this product to a friend?

Q9: Please share with us a few things Imperial could do better *.

- Last Updated on 01/07/2024